Unfortunately, it has come to our attention that some Bloomingdale's customers have received emails and calls, purportedly from or sponsored by our company, that actually have nothing to do with Bloomingdale's. For example, we understand that some people have received emails promising a $500 Bloomingdale's gift card to people who sign-up for certain things (e.g., a survey or trial offer). Other customers have been asked to provide their account numbers in order to claim the prizes. These emails and calls are not from Bloomingdale's. We do not offer gift cards in exchange for signing up for surveys or trial offers. We also would not ask you to provide your credit account number in order to claim a prize.

When we learn that another person or company is using our name without our authorization, we try to stop it. However, it can take time, and it also can be difficult to do. Consequently, we want to let you know about these issues so that you may protect yourself. Here are some tips:

1. If someone sends you an email or calls you offering a high-value Bloomingdale's gift card in exchange for answering questions, signing up for free offers or anything else, please know that it is not Bloomingdale's, and that it is not endorsed or sponsored by Bloomingdale's. Be cautious in responding. Some of these offers may not be legitimate or may come with strings attached. Be sure to look at who is sending the offer, and read the offer carefully.
2. Some emails explicitly will say that the offer is not sponsored or endorsed by the companies featured in the offer. (That appears in some of the gift certificate emails described above.) When you see that message, it tells you that Bloomingdale's is not involved in the offer at all. You need to evaluate the message based on who the sender is and what they are saying.
3. Beware of a caller or email correspondent asking for your account number or other sensitive personal information, or directing you to a website to enter it. These often are scams. Keep this information secure and refuse to reveal it to anyone you do not know, especially if you suspect fraud. Also, we want you to know that we would not ask you to provide your account number or other sensitive personal information by email.
4. If you question whether an email is legitimate, don't respond to it before first taking steps to confirm that it is legitimate.

We recommend that you visit the Federal Trade Commission's website at www.ftc.gov for additional information on protecting your personal information. We have also set-up a special email account for customers to send us information regarding suspicious calls and emails purporting to come from Bloomingdale's: fraud.bloomingdales@fds.com.

Bloomingdale's knows your trust and loyalty is hard-earned, and we understand how important your privacy and account security are to you. Happy (and safe) shopping! You may al so wish to bookmark this page for future reference.